SHIPPING
We ship orders on business days only, from both our UK warehouse and 19 Cheapside store.
We use Royal Mail Standard Shipping (3-5 business days), and are currently unable to ship outside of the UK.
Standard Shipping Charge is £4.99 (or free for orders over £150).
RETURNS
We offer free returns.
Our returns policy is as follows:
- Returns must be made within 30 days from the delivery date
- All merchandise must be unwashed and unworn with the original tags attached
- Proof of payment must accompany the return
- All garments are subject to inspection
- Once we receive your return at our warehouse, it will take 3-5 business days to process. Your funds will then be credited back to your original method of payment.
To return an item online, simply follow these steps:
- Request returns label email us at info@runlimited.co
- Prepare your return Make sure the items you want to return are unworn, unwashed and neatly folded in the original packaging including all tags for a full refund. Feel free to re-use our packaging to ship your return package. Attach your label to the parcel. Please include the packing slip inside your parcel (if an online order).
- Return and track: Return your order and track it to make sure it arrives at our warehouse.
- Wait for refund: Once we've received the returned items, we will examine them and start your refund process. If you followed the return instructions correctly, the product price and initial shipping costs will be refunded to your original payment method.
To return an item in store please make sure you have your 4 digit order order number to hand.
EXCHANGES
We currently do not offer exchanges. If you want to exchange for another size, colour or style, please place a new order.
ISSUES
If you have any issues with your order, such as delays, wrong deliveries or faulty products, please send us an email to info@runlimited.co. We are happy to help you!
