Shipping
We currently ship within the UK only, using Royal Mail or an equivalent tracked delivery service.
Order processing
We aim to process orders within 1–2 business days, Monday to Friday. Orders placed on weekends or public holidays are processed the next working day. Some items are fulfilled by our store team rather than our warehouse and may need an extra day if the store is busy.
Delivery options
- Standard Tracked (3–5 working days): £4.99, or free on orders over £150.
- Premium Tracked (1–2 working days): £6.99. Order before 3pm for the quickest dispatch; orders placed after 3pm will be processed the next working day.
Delivery timeframes are estimates and begin once your order has been dispatched.
Returns
Online returns
Click here to return an item online.
We offer a subsidised, tracked Royal Mail returns service for £3, deducted automatically from your refund. This fee is waived for faulty or incorrect items.
- Returns must be made within 30 days of your delivery date (14 days for sale items).
- All items must be unwashed and unworn, with the original tags attached and original packaging.
- All returns are inspected on arrival. Once received at our warehouse, refunds are processed within 3–5 business days back to your original payment method.
Larger orders and multiple returns
For larger orders where a significant number of items are returned, a higher return processing charge may apply to reflect the additional cost of handling and return shipping. Where items are not returned in a resaleable condition, we reserve the right to reduce your refund to reflect their diminished value. This does not affect your rights in respect of faulty or misdescribed items.
In-store returns
Online orders and in-store purchases can both be returned in store. Please have your order number to hand.
Exchanges
We don't currently offer exchanges. For a different size, colour or style, please place a new order.
Cancellations
To cancel your order before dispatch, please email customercare@runlimited.co as soon as possible after ordering. We'll do our best to catch it, but we can't always stop an order once processing has begun — particularly on weekends and bank holidays, when our stores are open and processing orders but the customer service inbox isn't monitored.
Issues
For any issue with your order — delays, wrong deliveries or faulty products — please use our contact form or email us at customercare@runlimited.co. We're happy to help.
Trade and business orders
Our returns policy above is offered to individual customers shopping for themselves. It doesn't apply to orders placed for business, trade or professional use.
If an order is placed using a business account or email, sent to a commercial address, or bears other hallmarks of professional or commercial use, we treat it as a business order. Business orders can't be returned for a refund or exchange simply because you've changed your mind, though of course we'll always put right anything that's faulty or sent in error.
If you're buying for a business and want to check what applies, just get in touch before you order and we'll talk it through.
