SHIPPING
We ship all orders with as minimal packaging as possible. All orders are shipped from our Warehouse in Berlin using DHL go green. Please allow a processing time of 1-2 business days.
| Country | Shipping Time | Shipping costs |
| Germany | 2-4 business days | free |
| European Union | 2-4 business days | 7,50€ / free over 100€ |
| Switzerland | 2-4 business days | 15€ / free over 200€ |
| United Kingdom | 2-8 business days | 15€ / free over 200€ |
Want to order to a country that is not listed? Please reach out to us: support@theslowlabel.com
RETURNS
You have the right to return your order within 14 days from the day on which the goods were delivered to you.
For orders within the European Union and Switzerland, we will refund the product price and initial shipping costs. For orders outside the European Union, all shipping and return costs have to be paid by the customer.
To return an item, simply follow these steps:
- Register your return: Log in to your customer account, select the order and items you would like to return and tell us the reason for your return.
- Wait for approval: Once your return request was processed and approved, you will receive an email with return instructions.
- Buy a shipping label: In the confirmation email, you will be instructed to buy a shipping label. Note that the responsibility for the return is yours until it reaches us, so we recommend that the return shipment is insured and traceable. To ensure it arrives safely and in time, please add any necessary customs documents.
- Prepare your return: Make sure the items you want to return are unworn, unwashed and neatly folded in the original packaging including all tags for a full refund. Feel free to re-use our packaging to ship your return package.
- Return and track: Return your order and track it to make sure it arrives at our warehouse.
- Wait for refund: Once we've received the returned items, we will examine them and start your refund process. If you followed the return instructions correctly, the product price and initial shipping costs will be refunded to your original payment method.
EXCHANGES
We currently do not offer exchanges. If you want to exchange for another size, color or style, please place a new order.
Please note that if your order has not been picked up at the post office and was sent back to us, we will treat it as a regular return.
ISSUES
If you have any issues with your order, such as delays, wrong deliveries or faulty products, please send us an email to support@theslowlabel.com. We are happy to help you!
CUSTOMS
Within the European Union you will not be charged for customs. For international shipments outside the European Union, there may be duties and taxes incurred on your shipment that you will be responsible for. For more information, please contact your local customs office.
ENVIRONMENT
Please also bear in mind that shipping goods back and forth generates greenhouse gases that are accelerating climate change. We encourage you to choose your items carefully to avoid unnecessary return shipments.
